SHIPPING
We will ship based on the method you have selected from the available options on checkout. We currently only ship within Canada. Assuming your order is not a preorder, or back ordered item, your order should be processed and shipped within 1-3 days. Shipping can be anywhere between 2 and 8 days depending on your location. Please note that shipping estimates are purely estimates and we will not be responsible for any damages due to delays in shipment.
Upon placing an order you agree to comply with all Canadian export laws that may apply to the products purchased or received under this agreement.
We use a third party for our shipping services. Erica’s Konjac will not be held liable for any loss, damages or additional expenses due to shipping. You agree to take sole responsibility for the product once it has been transferred to the shipping provider.
* Please note the offer “Free Shipping on orders over $100″ is calculated before any taxes and shipping charges and after any discounts have been applied. It also does not apply to the following Canadian territories (Yukon, North West Territories, Nunavut), and only applies to the continental United States (excluding Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico).
CUSTOMER SUPPORT
Support is available Monday to Friday: 9am to 7pm Eastern Standard Time.
Email: info@ericaskonjac.com
Telephone: (647) 271-6364
SHIPPING AND DELIVERY
We endeavor to ship all orders within 48 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. Any order over $100 is eligible for free shipping within Canada.
RETURNS AND REFUNDS
Any open or unopened item may be returned for any reason within 30 days of the arrival of your product. All products, open or unopened, will be refunded in full. Claims of any damaged products shall be accompanied by photographs of the damaged products and the corresponding shipping label. Any sales tax paid will be refunded in full. Refunds will be issued once the returned product has been received and scanned by the carrier. Unfortunately there is no refund for original shipping costs. Currently we are not able to process international returns.
HOW TO REQUEST A REFUND
The first step of the refund process is obtaining a refund authorization number (RA#).
Please email us at info@ericaskonjac.com with your request for a return:
Include:
- a) Your order number
- b) The items you plan on returning, and whether they are open or unopened
- c) A small note about why you are returning your products (we really do care and would love to hear your feedback)
Once we review your note, you will receive a series of three emails: 1) your request has been received, 2) your request has been authorized, 3) your request has been processed, including an RA# and a link to your prepaid return label.
Alternatively, support is available Monday to Friday: 9am to 7pm Eastern Time.
Telephone: (647) 271-6364
RETURNS
What is the return policy?
If you are not satisfied with your order for any reason, please contact customerservice@ericaskonjac.com. Please include a description of what the problem is and we will work with you to make it right.
What is your shipping policy?
We currently only ship Within Canada. Assuming that your order is not a preorder or a back-ordered item, your order should be processed and shipped out within 1-3 days. Shipping duration can be anywhere between 2 and 10 days depending on your location.
CANCELLATION POLICY
If you have not yet received an email confirming that your order has been processed for shipping, then you are still eligible to cancel your order. Please contact customerservice@ericaskonjac.com should you wish to cancel your order. We will then stop the order from being shipped and refund your money within 24 hours.